Jobs

Solution Owner Subscriber Solutions

Will you bring our subscription systems together to create an even better customer journey and experience for our millions of subscribers?

We are looking for a new
Solution Owner Subscriber Solutions

  • Amsterdam
  • 40 Hour
  • NL
    NL

In this role, you will be at the foundation of our new B2C IT organization. With your vision and leadership, you ensure reliable, scalable, and future-proof customer data, CRM, and financial systems. Together with your team, you are responsible for setting the strategic direction for automating the management of our subscriptions.

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Your impact will be significant and directly affect our millions of subscribers across all our brands. You will be responsible for integrating our five subscription systems into one unified system for the Mediahuis Group.

Everything starts with capturing our business processes; in the next phase, you will design an automation strategy at group level. In this, you will act as a key figure and must be strong in stakeholder management, connecting with our B2C directors and their teams.

 

In the first phase, the focus will mainly be on rollouts across our different entities, where you and your team will play an important role. After successful implementation, your team will remain responsible for maintaining and further developing customer data systems and automated subscription processes.

You will join TPS, the international technology organization of Mediahuis. More specifically, you will quickly feel at home within our Monetisation domain, where we develop and manage all B2C processes for customer relationships, subscriptions, and billing. It’s a dynamic, international environment where collaboration, scalability, and innovation are key.

Your team is responsible for the solution landscape consisting of back-office systems and platforms that support customer relationships, subscriptions, and billing for multiple brands. Think of system engineers, business analysts, and architects who have everything needed to make an impact across the entire Mediahuis Group.

For this role, we expect you to work from the Amsterdam office two days per week, with occasional presence at our other offices (approximately once per quarter). Depending on our roadmap and scheduled workshops, you may travel more frequently during rollout periods.
We expect some technical affinity, but above all someone who thinks along with the business and safeguards processes and the impact of this integration and changes across the broader customer journey.
A degree in computer science is not a must; however, relevant experience is essential, along with strong analytical skills that allow you to understand how software works and how applications connect.
Experience in process optimization is key, as is the ability to bring stakeholders together and align them, and to define a long-term vision at group level. Fluency in both Dutch and English is required. Experience in a complex, large organization with multiple entities will give you a strong head start. Above all, we believe in your drive and motivation.

 

Additionally:

  • Experience with business processes and CRM systems, including complex data flows
  • Affinity with financial processes such as billing and revenue recognition
  • Knowledge of complex business process automation platforms
  • Experience as an IT platform owner, preferably within a group or enterprise IT environment
  • Previous experience managing people hierarchically (at least a small team)
At Mediahuis, we take good employment conditions seriously, as they form the foundation of our collaboration. We continuously optimise and renew them to offer you the best possible benefits. This role comes with a competitive salary based on a 40-hour workweek, with your starting salary depending on your experience and expertise.
Interested?
Martine Groenen
Apply now

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